Refund and Returns Policy

Refund and Replacement

Ezze Enterprise is a customer-focused e-commerce platform that brings quality products and world-class service right to your doorstep, allowing you to shop comfortably from home.
At Ezze Enterprise, we leverage the power of the internet to simplify your busy lifestyle and make shopping convenient, fast, and enjoyable.
We currently deliver across Bangladesh, and customers from outside Bangladesh can also place orders as long as a valid Bangladeshi shipping address is provided. Experience the best online shopping experience with Ezze Enterprise

Return Policy

At Ezze Enterprise, we accept product returns within 48 hours of delivery. If you wish to return a product, you must contact us within this time frame.

Conditions for Return

To be eligible for a return, the product must meet the following criteria:

  1. The product must be completely unused.
  2. Products damaged by fire, misuse, or the buyer’s fault will not be accepted.
  3. The product must be returned in the same condition as it was at the time of delivery.
  4. A valid purchase receipt must be provided.
  5. You must contact Ezze Enterprise within 48 hours of receiving the product.

Return Contact Address
Ezze Enterprise
Mirpur, Dhaka – 1216

Mobile: +88 01799-381617

Refunds
Once we receive your returned product and confirm that it meets our return conditions, Ezze Enterprise will contact you within 7 working days. Upon approval, you will receive a full refund of the purchase amount.

Shipping Returns
If any defect is found at the time of delivery, you can return the product immediately while the delivery person is present.